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These terms and conditions will apply to your purchase of any products/s from the SAMARA website and form a legally binding contract between you and SAMARA. Your acceptance of the terms and conditions is given when you purchase goods from us.
GENERAL
The terms and conditions may change throughout time. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. This Website also contains links to other websites, which are not controlled by SAMARA and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
You are responsible for the confidentiality of your login details, password and all other information provided.
QUALITY & CARE
All of our items must pass a thorough quality checking process before they are deemed suitable for retail. In the unlikely event of a manufacturing defect, please report to samarahq.care@gmail.com with sufficient information and evidence, inclusive of images and proof of purchase. Upon receipt we will investigate the matter and determine whether the fault was due to poor use, lack of care, wear and tear or a genuine manufacturing defect. Contact must be made within 7 days of purchase.
If your item(s) appear to be damaged upon arrival, please contact us within 48 hours of receiving your goods, by emailing samarahq.care@gmail.com with images and details of the problem. The matter will thereafter be referred to our Support Team, that will put forward a solution based on the circumstances surrounding the related transaction.
If for any reason, important information relating to the handling and care of your product is missing, i.e wash care labels, woven labels, etc, please email to samarahq.care@gmail.com to request for this information. We cannot be held responsible for any act undertaken by the customer without consulting SAMARA which may result in damage to the product/s due to not following care instructions and guidelines normally present on each item.
PRODUCTS
Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colors of our products. However, as the actual colors you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are inch sizes. Please refer to the Size Guide for clarification.
Please aware that all display price is including 0% GST starting on 1st of June 2018. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.
Please also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur.
However, if we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund.
PRICING & AVAILABILITY
Prices are subject to change without notice. Delivery costs will be charged in addition; such additional charges are clearly displayed. All parcels will be posted via Poslaju Malaysia.Tracking numbers will be emailed after item has been packed and post
Kindly email us at samarahq.care@gmail.com for further details.
All Goods are subject to availability - we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorization of payment, the identification of an error within the product information etc. If there are any problems with your order we shall contact you.
PROHIBITIONS
You must not misuse this Website, commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; cause annoyance to other users; send any unsolicited advertising or promotional material. SAMARA will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
SAMARA reserves the right to close accounts if any user is seen to be attempting to disrupt our services in any way.
OUR CONTRACT
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that states the goods that you have ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
COUPON CODE
Discount in coupon code may differ from time to time be offered to account holders; such codes may only be applied to purchase made through the account in respect of which the discount code was offered and registered. It is COMPULSORY to enter a coupon code to get a discount otherwise, it will be invalid and we will not be responsible for any redeem or refund. We also cannot accept any responsibility for a stolen coupon code. Please take note that coupon code cannot be applied to previously placed orders and it cannot be transferable or redeemable for cash or credit.
COMPLAINTS
We value customer satisfaction. Please contact us should you have any complaints or comments at samarahq.care@gmail.com
ETHICAL SOURCING POLICY
SAMARA recognises its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment that protects their employees health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations.